* Vocabulary:
- Get through a phone tree (exp): a recording which is programmed to give the caller an option to press on the number which they can be directed to with a fixed-voiced menus in the real time.
e.g.: Before calling my friend up, I'd got through a phone tree by pressing 8 to get directed to my friend's dept.
- Reservation agent (n): an agent who helps customers or buyers book or server something they asked for.
- Applicable to something or somebody (adj) = relevant to

e.g.: Much info you have given to me is not applicable.
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